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Problem

A Magento attribute (quite often custom attribute) may be displayed in red color in Attribute Mapping table (see screenshot above). This means that such an attribute is not possible to export out of the box as the attribute is not present in Product Flat Catalog.

Alternatively it means Flat Catalog as a whole is not enabled. 

Solution

  1. Run configuraion check to find out if all requirements for Koongo are met.
    • Alternatively, double check that Flat Product Catalog and Flat Category Catalog is enabled in System → Configuration → Catalog → Frontend.
  2. Further, to allow export of any "red product attribute" follow these steps:
    1. Navigate to the attribute's detail in Catalog → Attributes  Manage attributes. Then, set the option Use in product listing to Yes and save attribute details.
    2. Finally, reindex Product Flat Index in System → Index management and refresh cache. Sometimes you have to do this step twice.

Upgrade to 6.4.0.3

The above described solution was automatized in Koongo Connector version 6.4.0.3. If you use older connector version we encourage you to upgrade to the latest connector version.

Troubleshooting

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