The order synchronization is currently supported for Shopify, Magento, Magento 2WooCommerce, LightspeedShoploPrestashopBigCommerce and CCV Shop platforms.

Table of Contents

Update your Koongo plan

Prior the order sync setup, you need to upgrade your plan and add a connection. For more details, please check My Plan & Pricing manual.

This step is not applied to the CCV Shop platform.

Order sync setup

To activate the order synchronization, please follow the steps below:

Add connection

Click Add Connection button.

Select the connection

Select the connection from the list

Fill user details

Fill your account Public Key, Private Key and select the Marketplace, set Test Mode to "No" and set Activate Order Synchronization to ACTIVE. Save the settings.

Sync your orders

Click Synchronize Orders button

Orders configuration

You can modify various parameters in the Orders Config section

Activate Order Synchronization

You can set the connection to Active or Disabled.

Order Synchronization Level

The Order Synchronization Level option can be set to Orders&Stock or Stock only.

Default Shipping Service

You can define the shipping service default value. The default value will be used in case the order shipping service from the store doesn't match the allowed services.

Order Cancellation Reason

The default reason for order cancellation at the channel.

Product Identification Attribute

Attribute for product identification at By default, the SKU is used.

Order details

You can check each order details.

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