Koongo reserves the right to modify or terminate the Service for any reason, without notice at any time. We reserve the right to refuse Service to anyone for any reason at any time.
The Service is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Unauthorized reproduction or distribution of the software, or any portion of it, may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law.
Updated: May 25, 2018
1.1 The Company
The Company providing the Service is a private limited company NoStress Commerce s.r.o.:
- NoStress Commerce s.r.o.
- Vyšehradská 1349/2
- CZ-12800 Praha 2
- Czech Republic
- Business ID: 28977475
- VAT number: CZ28977475
- Registered by City court in Praha, part C, inset 157315.
Koongo (TM) is registered trademark of the NoStress Commerce s.r.o.
2. Use of the Service
4. You may not use the Service to disseminate any unlawful or other objectionable material, or to harm others or the Service itself. For example, you must not:
(i) use the Service to harm, threaten, or harass another person, organization, or Koongo;
(ii) damage, disable, overburden, or impair the Service;
(iii) resell or redistribute any part of the Service or access to the Service, including the sale or purchase of an Account;
(iv) use or attempt to use any unauthorized means to modify, reroute, or gain access to the Service;
(v) use any automated process or service (such as a bot, a spider, periodic caching of information stored by Koongo, or metasearching) to access or use the Service, or to copy or scrape data from the Service; or
(vi) obtain (or try to obtain) any data from the Service, except the data that we intend to make available to you.
3. Intellectual Property Rights
2. Koongo owns and retains all proprietary rights to the Service and all associated copyrights, trademarks, brands, service marks, patents, object’s library, characters, props or other proprietary rights under the law. All of the trademarks, service marks, brand and trade names and logos appearing on the Service are the proprietary intellectual property of the owners of such marks or names and you may not use, modify, remove or otherwise infringe any of such proprietary intellectual property.
3. By agreeing to use the Service you agree to receive alerts, promotional and other emails from Koongo. You may unsubscribe from these mailing lists as required by law via the Service.
4. Privacy and Security
5. Disclaimers of warranty
PLEASE NOTE THE FOLLOWING IMPORTANT DISCLAIMERS OF WARRANTIES:
KOONGO DOES NOT WARRANT THAT THE FUNCTIONAL ASPECTS OF THE SERVICE WILL BE ERROR FREE, OR THAT THE SERVICE WILL BE CONSTANTLY AVAILABLE, OR AVAILABLE AT ALL, OR THAT TRANSMISSION OF DATA TO / FROM THE SERVICE WILL OCCUR AT ANY MINIMUM SPEED OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KOONGO DOES NOT WARRANT OR REPRESENT THAT ANY CONTENT ASSOCIATED WITH OR USED IN CONNECTION WITH THE SERVICE IS FACTUAL OR ERROR-FREE OR THAT THE USE OF SUCH MATERIAL WILL NOT INFRINGE RIGHTS OF THIRD PARTIES. KOONGO RESERVES THE RIGHT TO CORRECT ANY ERRORS ON IN THE SERVICE.
WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT EVERYTHING ASSOCIATED WITH THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. KOONGO MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE MATERIAL CONTAINED ON THE SERVICE OR RESULTS TO BE OBTAINED FROM USING THE SERVICE. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH HEREIN, KOONGO DOES NOT MAKE ANY REPRESENTATION ABOUT THE QUALITY OF ANY PRODUCT, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH USE OF THE SERVICE.
You understand that in using the Service, sensitive information will travel through third party infrastructures which are not under our control (such as third-party servers). we make no warranty with respect to the security of such third party infrastructures.
Any material downloaded or otherwise obtained through the use of the Service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Koongo or through or from the service shall create any warranty not expressly stated in this terms of service.
6. Limitation of Liability
8. Third Party Links
9. Governing Law and Dispute Resolution
3. Your use of the Service does not give you any authority to act as an agent, legal representative or employee of Koongo or of any third party with whom Koongo has a relationship, and you agree not to represent that you are otherwise.
During office hours a number of support services are provided to assist with issues of an operational or administrative nature encountered during use of Koongo platform. Please note that only Koongo related tasks are undertaken.
Office hours are defined as Monday - Friday from 9 AM to 4 PM (GMT). Response time and actions taken to resolve a problem are based on the assessment of the business impact of the reported technical issue.
Initial response time is defined to be the first contact by a Support Engineer after the incident has been logged in the support ticket system. Default initial response time for Koongo customers is 24 hours (except weekends). A status update will be communicated to a customer if an incident cannot be resolved immediately or more information is needed. A final follow-up with a customer occurs on a resolution date. A ticket will remain open until a confirmation is received that a customer is satisfied with a resolution.
The issue is considers as solved and the related ticket is closed when there is no email received from the customer within 4 days from the last Koongo reply.
Please feel free to contact us through our website or write to us at:
NoStress Commenrce s.r.o
Vyšehradská 1349/2, Nové Město
128 00 Praha 2