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2.2.3 Third party services

In addition, we use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality.

To improve the way we do things, we need some data about you, our customers. For this reason, we use third-party service called Smartlook that allow us to record and analyse your behavior. Thanks to this, we can see trends and patterns which help us improve many areas of our business activities. This data is anonymous in nature and does not contain any personally identifiable information. If you don’t want to be tracked by Smartlook on our website, you can opt out here.

These third party service providers have their own privacy policies addressing how they use such information.

2.2.4 Data processing

Finally, we collect Personal Data where we act as a data processor. We process Personal Data on behalf of our customers in the context of supporting the Service. Where a customer subscribes to our Service for their online store, system or platform, they are able to retrieve Personal Data from consumers and/or businesses from their account(s) at online Marketplaces or Platforms as, but not limited to, Amazon,, and When an order has been placed at such a Marketplace or Platform, we collect and store the order data (including Personal Data) to collectively send it to the system or platform of our customers.


  • accounting service provider

  • persons involved in the supply of goods/services/realization of payments on the basis of a contract

  • server hosting provider - SuperNetwork s.r.o., located in the Czech Republic

  • other services related to the operation of the web application

  • email client provider;
  • MailChimp software - servers are located in the USA; MailChimp complies with the EU-US Privacy Shield Framework, ensuring adequate protection of personal data within the meaning of the GDPR Regulation. 
  • external contractors
  • Payment providers
    • the relevant bank institution, Fio banka, a.s.
    • PayPal, 2211 North First Street San Jose, California 95131
    • Ingenico Group S.A., 28/32 boulevard de Grenelle, 75015, Paris, France

    • GOPAY s.r.o., Planá 67, 370 01 Planá, Czech Republic
  • Alternatively, other providers of processing software, services, and applications that are currently not used by the Koongo.