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Welcome to Koongo!

NoStress Commerce s.r.o. (‘Koongo’) takes the privacy of its visitors and customers to the koongo.com website (‘Website’) and hosted application (‘Application’) very seriously. On this page, Koongo addresses what information is collected from you (whether online or offline) and how that information is used.

If you have additional questions not answered here, contact the Koongo support to request more information. By accessing or using the Website or Application, you acknowledge that you have read, understood and accept this privacy policy and its terms. We will not sell, nor rent information to third parties for their marketing purposes. If you do not agree with our data protection regulations, please do not register for this service.

Updated: April 24, 2018

Information Collected

To better serve Website visitors and Application customers, and to enable the operation of the services offered, Koongo collects two basic types of information from users:

Personally Identifiable Information

This information personally identifies one individual from another, and except as stated in this Privacy Policy, is voluntarily provided to us by visitors and customers.

 Aggregate User and Tracking Information

This information provides insights on how customers and visitors use the Website, Application and other Koongo products. This data is anonymous in nature and does not contain any personally identifiable information. This information is used to ensure that the Website, email messages and marketing efforts continue to appeal to users.

Voluntary Information

Except as stated in this Privacy Policy, Koongo only collects personally identifiable information that you voluntarily provide to us. Examples include, among other information, your name, email address, Application user name and password. Koongo only requires personally identifiable information from you when it is needed for registration or placing orders on the Website.

Other information Koongo collects

When you visit the Website, some information about your visit may be automatically collected using cookies, log analysis software and other aggregate tracking technologies.

Cookies

For more information, please visit the Cookies section.

Log File Analysis

Koongo also collects information from your computer each time you visit the Website using log file analysis software. Information measured, analyzed and collected in this manner may include but is not limited to: your IP address, operating system, platform information, date and time of your click stream behavior, cookie information, session information (includes: page interaction information, browser interaction information, page response times, length of visits to individual pages, and download errors) and web browser software.

Information collected on how you use the Website does not include personally identifiable information. Though some personally identifiable information may be collected in this process, the information collected is not used to track an individual’s use through the Website.

Any comments or questions you submit through Koongo support desk are recorded as well. By using Koongo services, you are giving Koongo permission to use and store such information consistent with this privacy policy.

Use of Collected Information

Koongo will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions, or as identified in this privacy policy.

Personally Identifiable Information

Koongo may use your information, including personally identifiable information, for business purposes including, without limitation, the following:

1. To improve the quality of your visit to the Website and affiliated Websites and services.

2. To create your account with Koongo.

3. To update your account with any information received from you or from third-party sources about you.

4. To operate its Service, provide statistic to you or include this data in public, aggregated reports about the performance and activities of all Koongo customers.

5. Koongo sometimes contracts with other companies and individuals to perform functions or services on its behalf, such as hosting the Website, sending email messages, administering surveys, delivering packages, and processing credit card orders. Such third parties may have access to personally identifiable information, such as email addresses, street addresses, and credit card numbers, needed to perform their functions, but are restricted from using it for purposes other than providing services for Koongo.

6. Koongo may preserve and has the right to disclose any information about you or your use of the Website without your prior permission if Koongo has a good faith belief that such action is necessary to:
protect and defend the rights, property or safety of Koongo or its affiliates, other users of the Website, or the public;
enforce the Terms of Service for the Website;
respond to claims that any content violates the rights of third parties; or
resolve credit card disputes or for fraud protection.

7. Koongo may also disclose information as Koongo deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

8. Koongo may share any information you submit when Koongo has your consent to do so, or when Koongo needs to share it in order to provide the information or service you requested.

Non-personally Identifiable Information

Koongo may use your non-personally identifiable information it collects during your visit to the Website, during your interaction with Koongo's emails or during your interaction with Koongo's third-party marketing efforts for other purposes including, without limitation, the following:

1. To better monitor in aggregate the effectiveness of Koongo's online and offline advertising and marketing campaigns.

2. To better monitor in aggregate how visitors and customers are using the Website.

3. To ensure that the Website and emails continue to provide relevant content that is interesting and useful to users.

4. To uncover and diagnose problems with the Website and Koongo's servers.

5. For day-to-day system administration needs.

What You Get From Koongo

NoStress believes that honest and clear communications with customers and users is a key part of a great experience. All of Koongo's email communications contain information on how to unsubscribe, and Koongo honors all requests as quickly as possible. Below are examples (without limitation) of communications you may receive from Koongo:

Registration Email Messages

When you join for an account, you will receive an email confirming your registration (as applicable). The email message will contain your name, the email address you provided and your Koongo sign-in information.

Marketing or Promotional Emails

Koongo may send you marketing materials. These mailings will contain information on how to unsubscribe, and Koongo honors all requests as quickly as possible.
If you are receiving communications from Koongo and wish to unsubscribe, simply click on the unsubscribe link in any of the marketing communications.

Answering Inquiries

If you send Koongo a question or suggestion, Koongo may use your email address or telephone number or to respond to you.

Koongo Products – Other Websites

Koongo does not share personally identifiable information with business partners who display or offer Koongo products or services on their Websites.

Protection

Koongo understands that the safety of your personal information is extremely important to you. That is why Koongo uses both electronic and other measures to keep your information protected from unauthorized access. We use industry-standard Secure Socket Layer (SSL) software to protect the transmission of information that you submit to the Website. This software encrypts the information that you input.
While we use current industry standard procedures to protect your privacy, unfortunately, no data transmission or storage security can be guaranteed 100% of the time. In addition, third parties may unlawfully intercept or obtain information from the Website. We do not promise that your personally identifiable information will remain private in such cases.

About This Policy

The Koongo privacy policy was posted on the date set forth above. Koongo reserves the right to change, alter or modify this policy for any reason at any time. When Koongo does so, changes in Koongo's privacy policy will be posted on the Website and will be effective after a 30 day period from the day the changes have been published. If you are a regular visitor or subscriber to this Website, Koongo recommends that you check this privacy policy on a regular basis. It is assumed that you agree to all the changes if you continue using our service after expiry of the period.

If you do not agree to the revised data protection regulations, you can deactivate your account at any time.


Koongo Website may include links to other Websites whose privacy policies Koongo does not control. Once you leave the Website, use of any information you provide is governed by the privacy policy of the operator of the Website you are visiting. That policy may differ from Koongo's policy and is not covered within this privacy policy.


Choosing Not to Provide, Accessing and Updating your Information

The Website allows you to choose not to provide personally identifiable information. However, if you opt not to disclose information to us, you may not be able to make a purchase or take advantage of certain features of the Website.
Customers may view and change their personally identifiable information by logging into their password-protected account. Once logged in, click the ‘Edit Account’ link. From here a customer may update their personal information, password, billing, and subscription information, including the ability to close their account.

It may take a reasonable period of time to respond to any request to cancel or modify an account. If you request the deletion or modification of your personal information maintained by Koongo, such information may be retained for a period of time in Koongo's backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements.


Right of Access and Rectification

Protection law guarantees you the right to access information free of charge about your stored personal data and, if you so wish, your right to the correction, blocking or deletion of these data. Requests for information can also be placed with the competent body in electronic form.

Questions

If you have any questions about this privacy policy, please contact us. Koongo respects your rights and privacy, and will be happy to answer any questions or concerns you might have.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:


NoStress Commenrce s.r.o

Vyšehradská 1349/2, Nové Město

128 00 Praha 2

Czech Republic

support@koongo.com




Done - Changes of the Data Protection Regulations

New functions are added or propositions of customers are implemented, the data protection regulations may be reworked over time. We reserve the right to change these data protection regulations at any time and publish the revised version on our website. The revised version shall take effect after a 30 day period from the day the changes have been published. It is assumed that you agree to all the changes if you continue using our service after expiry of the period.

If you do not agree to the revised data protection regulations, you can deactivate your account at any time.

Some passages of our website contain links to websites of third party providers. These sites are subject to their own privacy policies. NoStress does not assume responsibility for their operation, including data handling. Users who send information to third party providers to or via these websites should verify their data protection regulations before sending any data.

( Website contain links to websites of third party providers. These sites are subject to their own privacy policies. Koongo does not assume responsibility for their operation, including data handling. Users who send information to third party providers to or via these websites should verify their data protection regulations before sending any data.)

Done - Procurement and Processing of Personal Data

You can visit our website without providing any personal information. We only save access data with no personal connection. This data is assessed exclusively for the purpose of improving our services and cannot be traced back to you.

Personal data is collected if you give us your consent during the set up of a customer account. Without your specific consent, your personal data will be used exclusively for the fulfillment and processing of your order. After having concluded the contract and fully paid the market price, your data will be saved for further usage and then deleted after expiry of the legal retention period as far as you have not given consent for further application of the data.

done - Discloser of Personal Data to Third Parties

Your data will be transmitted to our supplier in as far as it is necessary for the delivery of the product. For the processing of the payment your data is given to our main bank. They will process your data merely in the scope in which we ourselves are permitted to use them. Apart from this, your personal data is not dislosed to third parties.

Cookies section - Website Tracking

In order to offer you an attractive visit of your website and to enable you the usage of certain functions, we use so called "cookies" on some of the pages of our website. Cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on your computer’s hard drive. These data files are used whenever you visit the Website. Cookies capture and remember certain information about you. However, NoStress cookies do not collect personally identifiable information, and we do not combine the information collected through cookies with other information to tell us who you are.

By using cookies, NoStress is able to:
Personalize and enhance your visit to the Website.

  • Expedite account log-in.
  • Better measure how many users view and/or access the Website.
  • Better measure the effectiveness of online marketing campaigns.

You may set your browser to refuse cookies. However, by refusing to accept cookies, you may not be able to access some pages or use some of the Website functions. Some of NoStress cookie file(s) remain on your computer’s hard drive unless and until you manually delete the file(s).

For the evaluation and support of online marketing measures, NoStress uses Google Analytics, a web-analyse service of Google Inc. („Google“). Google Analytics uses so called cookies, text files, that are saved on your computer in order to enable the analysis of your usage of the website. The information on your usage of the website produced by the cookie are generally transmitted to a server in the USA and saved there. This website uses the IP-Anonymisiation. The full IP-address is only sent to one of Google's servers in the USA in very special cases and then shortened there. Our provider in the USA is member of the "Safe Harbor" program which means that your data is ensured in an appropriate manner.

On commission by NoStress, Google will use this information to evaluate your usage of the website, to gather reports on the website activity and to provide NoStress with services connected to website and internet usage. The IP-address transmitted in the context of Google analytics by your browser is not joined together with other data of Google. You can avoid the saving of cookies by carrying out the corresponding settings in your browser software; however, we wish to point out that in such a case not all functions of our website can be fully used.

Done - Right of Access and Rectification

Protection law guarantees you the right to access information free of charge about your stored personal data and, if you so wish, your right to the correction, blocking or deletion of these data. Requests for information can also be placed with the competent body in electronic form.

In case of questions concerning the procurement and processing of your personal data as well as questions concerning rectifications, please contact:

 

NoStress Commenrce s.r.o


Vyšehradská 1349/2, Nové Město

128 00 Praha 2

support@koongo.com


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