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1. Welcome to Koongo!

NoStress Commerce s.r.o. (‘Koongo’) takes the privacy of its visitors and customers to the website (‘Website’) and hosted application (‘Application’) very seriously. On this page, Koongo addresses what information is collected from you (whether online or offline) and how that information is used.

All personal data provided by a visitor is collected, processed and stored in accordance with valid legislation of the Czech Republic, in particular with Act No. 101/2000 Coll. on the Protection of Personal Data as amended and the Electronic Communications Act No. 127/2005 Coll. We are also prepared for the European Parliament and Council Regulation (EU) 2016/679, so-called "GDPR".

If you have additional questions not answered here, contact the Koongo support to request more information. By accessing or using the Website or Application, you acknowledge that you have read, understood and accept this privacy policy and its terms. We will not sell, nor rent information to third parties for their marketing purposes. If you do not agree with our data protection regulations, please do not register for this service.

Below you will find a reference to the person in charge of Koongo's personal data protection, technical information on the processing and confidentiality of personal data, and an overview of Koongo's areas of management and processing that go beyond this site.

Updated: April 24, 2018

2. Information Collected

To better serve Website visitors and Application customers, and to enable the operation of the services offered, Koongo collects two basic types of information from users:

2.1. Personally Identifiable Information

This information personally identifies one individual from another, and except as stated in this Privacy Policy, is voluntarily provided to us by visitors and customers.

 2.2. Aggregate User and Tracking Information

This information provides insights on how customers and visitors use the Website, Application and other Koongo products. This data is anonymous in nature and does not contain any personally identifiable information. This information is used to ensure that the Website, email messages and marketing efforts continue to appeal to users.

3. Voluntary Information

Except as stated in this Privacy Policy, Koongo only collects personally identifiable information that you voluntarily provide to us. Examples include, among other information, your name, email address, Application user name and password. Koongo only requires personally identifiable information from you when it is needed for registration or placing orders on the Website.

4. Other information Koongo collects

When you visit the Website, some information about your visit may be automatically collected using cookies, log analysis software and other aggregate tracking technologies.

4.1. Cookies

For more information, please visit the Cookies section.

4.2. Log File Analysis

Koongo also collects information from your computer each time you visit the Website using log file analysis software. Information measured, analyzed and collected in this manner may include but is not limited to: your IP address, operating system, platform information, date and time of your click stream behavior, cookie information, session information (includes: page interaction information, browser interaction information, page response times, length of visits to individual pages, and download errors) and web browser software.

Information collected on how you use the Website does not include personally identifiable information. Though some personally identifiable information may be collected in this process, the information collected is not used to track an individual’s use through the Website.

Any comments or questions you submit through Koongo support desk are recorded as well. By using Koongo services, you are giving Koongo permission to use and store such information consistent with this privacy policy.

5. Use of Collected Information

Koongo will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions, or as identified in this privacy policy.

6. Personally Identifiable Information

Koongo may use your information, including personally identifiable information, for business purposes including, without limitation, the following:

1. To improve the quality of your visit to the Website and affiliated Websites and services.

2. To create your account with Koongo.

3. To update your account with any information received from you or from third-party sources about you.

4. To operate its Service, provide statistic to you or include this data in public, aggregated reports about the performance and activities of all Koongo customers.

5. Koongo sometimes contracts with other companies and individuals to perform functions or services on its behalf, such as hosting the Website, sending email messages, administering surveys, delivering packages, and processing credit card orders. Such third parties may have access to personally identifiable information, such as email addresses, street addresses, and credit card numbers, needed to perform their functions, but are restricted from using it for purposes other than providing services for Koongo.

6. Koongo may preserve and has the right to disclose any information about you or your use of the Website without your prior permission if Koongo has a good faith belief that such action is necessary to:
protect and defend the rights, property or safety of Koongo or its affiliates, other users of the Website, or the public;
enforce the Terms and Conditions for the Website;
respond to claims that any content violates the rights of third parties; or
resolve credit card disputes or for fraud protection.

7. Koongo may also disclose information as Koongo deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

8. Koongo may share any information you submit when Koongo has your consent to do so, or when Koongo needs to share it in order to provide the information or service you requested.

7. Non-personally Identifiable Information

Koongo may use your non-personally identifiable information it collects during your visit to the Website, during your interaction with Koongo's emails or during your interaction with Koongo's third-party marketing efforts for other purposes including, without limitation, the following:

1. To better monitor in aggregate the effectiveness of Koongo's online and offline advertising and marketing campaigns.

2. To better monitor in aggregate how visitors and customers are using the Website.

3. To ensure that the Website and emails continue to provide relevant content that is interesting and useful to users.

4. To uncover and diagnose problems with the Website and Koongo's servers.

5. For day-to-day system administration needs.

8. What You Get From Koongo

NoStress believes that honest and clear communications with customers and users is a key part of a great experience. All of Koongo's email communications contain information on how to unsubscribe, and Koongo honors all requests as quickly as possible. Below are examples (without limitation) of communications you may receive from Koongo:

8.1. Registration Email Messages

When you join for an account, you will receive an email confirming your registration (as applicable). The email message will contain your name, the email address you provided and your Koongo sign-in information.

8.2. Marketing or Promotional Emails

Koongo may send you marketing materials. These mailings will contain information on how to unsubscribe, and Koongo honors all requests as quickly as possible.
If you are receiving communications from Koongo and wish to unsubscribe, simply click on the unsubscribe link in any of the marketing communications.

9. Answering Inquiries

If you send Koongo a question or suggestion, Koongo may use your email address or telephone number or to respond to you.

10. Koongo Products – Other Websites

Koongo does not share personally identifiable information with business partners who display or offer Koongo products or services on their Websites.

11. Protection

Koongo understands that the safety of your personal information is extremely important to you. That is why Koongo uses both electronic and other measures to keep your information protected from unauthorized access. We use industry-standard Secure Socket Layer (SSL) software to protect the transmission of information that you submit to the Website. This software encrypts the information that you input.
While we use current industry standard procedures to protect your privacy, unfortunately, no data transmission or storage security can be guaranteed 100% of the time. In addition, third parties may unlawfully intercept or obtain information from the Website. We do not promise that your personally identifiable information will remain private in such cases.

12. About This Policy

The Koongo privacy policy was posted on the date set forth above. Koongo reserves the right to change, alter or modify this policy for any reason at any time. When Koongo does so, changes in Koongo's privacy policy will be posted on the Website and will be effective after a 30 day period from the day the changes have been published. If you are a regular visitor or subscriber to this Website, Koongo recommends that you check this privacy policy on a regular basis. It is assumed that you agree to all the changes if you continue using our service after expiry of the period.

If you do not agree to the revised data protection regulations, you can deactivate your account at any time.

Koongo Website may include links to other Websites whose privacy policies Koongo does not control. Once you leave the Website, use of any information you provide is governed by the privacy policy of the operator of the Website you are visiting. That policy may differ from Koongo's policy and is not covered within this privacy policy.

14. Choosing Not to Provide, Accessing and Updating your Information

The Website allows you to choose not to provide personally identifiable information. However, if you opt not to disclose information to us, you may not be able to make a purchase or take advantage of certain features of the Website.
Customers may view and change their personally identifiable information by logging into their password-protected account. Once logged in, click the ‘Edit Account’ link. From here a customer may update their personal information, password, billing, and subscription information, including the ability to close their account.

It may take a reasonable period of time to respond to any request to cancel or modify an account. If you request the deletion or modification of your personal information maintained by Koongo, such information may be retained for a period of time in Koongo's backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements.

15. Right of Access and Rectification

Protection law guarantees you the right to access information free of charge about your stored personal data and, if you so wish, your right to the correction, blocking or deletion of these data. Requests for information can also be placed with the competent body in electronic form.

16. Terms and conditions

Please also visit Koongo Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Website.

17. Authorized person for the protection of personal data

According to the internal analysis (according to the WP29 working group guideline), Koongo does not have the obligation to establish the position of the Data Protection Officer (within the meaning of Article 37 of the Regulation ...) For all matters concerning the protection of personal data is responsible the CEO of Koongo - Jiri Zahradka, email:

18. Questions

If you have any questions about this privacy policy, please contact us. Koongo respects your rights and privacy, and will be happy to answer any questions or concerns you might have.

Please feel free to contact us through our website or write to us at:

NoStress Commenrce s.r.o

Vyšehradská 1349/2, Nové Město

128 00 Praha 2

Czech Republic

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