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Prior the Miinto order sync setup, you need to upgrade your plan and add a connection. For more details, please check My Plan & Pricing manual.
This step is not applied to the CCV Shop platform.
To activate the Miinto order synchronization, please follow the steps below:
Click Add Connection button.
Select the Miinto connection from the list
Fill your Miinto account username and password, set Test Mode to "No". Click Get Available Stores button.
Select Store Id and set Activate Order Synchronization to ACTIVE. Save the settings.
Click Synchronize Orders button
You can modify various parameters in the Orders Config section
You can set the connection to Active or Disabled.
The Order Synchronization Level option can be set to Orders&Stock or Stock only.
The Accept Orders Automatically option can be set to Yes.
Koongo can automatically decide whether Miinto order should be accepted or not. Acceptance is based on the merchant stock and price of certain order items.
The order is accepted automatically if the product is in stock and the order price equals or is higher than the reference Price Attribute - Price final include tax or Price original include tax can be used.
By default, the Accept Orders Automatically option is set to No. Each order needs to be accepted manually in your Miinto or Koongo account.
Auto accept order functionality price reference can be set either to Price final include tax or Price original include tax. By default Price final include tax attribute is used.
Threshold which is applied to price attribute before comparison with order item's price (price attribute is multiplied by threshold). Recommended value is 0.97, which means that order is accepted if order item price is equal or higher than 97% of product price.
You can define the shipping service default value. The default value will be used in case the order shipping service defined in the store doesn't match Miinto allowed providers.
You can select attribute for product identification on Miinto. By default id attribute is used.
You can check each order details.
In the Miinto order Comment tab, there is a link to the order labels in PDF. The file is stored at our server, but only users who know the link can access it.
Miinto Return merchandise authorization (RMA) is currently available for all order sync supported e-commerce platforms. The Miinto order synchronization needs to be activated to process RMA.
The refund synchronization is available only for Shopify users. The other e-commerce platforms will be added later this year.
Return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.
Koongo supports Miinto RMA functionality (Return merchandise authorization) as part of the Miinto order management. This functionality allows merchants to process Miinto RMA in Koongo.
An RMA is created in Miinto and imported to Koongo.
You can accept or decline the RMA. You should fill the accept or decline reason description.
The RMA is marked as Accepted/Declined.
The refund is transferred to the store automatically. This functionality is available only for Shopify platform.