The Miinto order synchronization is currently supported  for Shopify, Magento, Magento 2WooCommerce, LightspeedShoploPrestashopBigCommerce and CCV Shop platforms.

Table of Contents

Update your Koongo plan

Prior the Miinto order sync setup, you need to upgrade your plan and add a connection. For more details, please check My Plan & Pricing manual.

This step is not applied to the CCV Shop platform.

Order sync setup

To activate the Miinto order synchronization, please follow the steps below:

Add connection

Click Add Connection button.

Select the Miinto connection

Select the Miinto connection from the list

Fill user details

Fill your Miinto account username and password, set Test Mode to "No". Click Get Available Stores button.

Select store

Select Store Id and set Activate Order Synchronization to ACTIVE. Save the settings.

Sync your orders

Click Synchronize Orders button

Orders configuration

You can modify various parameters in the Orders Config section

Activate Order Synchronization

You can set the connection to Active or Disabled.

Order Synchronization Level

The Order Synchronization Level option can be set to Orders&Stock or Stock only.

Accept Orders Automatically

The Accept Orders Automatically option can be set to Yes.

Koongo can automatically decide whether Miinto order should be accepted or not. Acceptance is based on the merchant stock and price of certain order items.

The order is accepted automatically if the product is in stock and the order price equals or is higher than the reference Price Attribute - Price final include tax or Price original include tax can be used.

By default, the Accept Orders Automatically option is set to No. Each order needs to be accepted manually in your Miinto or Koongo account.

Auto Accept Orders - Price Attribute

Auto accept order functionality price reference can be set either to Price final include tax or Price original include taxBy default Price final include tax attribute is used.

Auto Accept Orders - Price Attribute Threshold

Threshold which is applied to price attribute before comparison with order item's price (price attribute is multiplied by threshold). Recommended value is 0.97, which means that order is accepted if order item price is equal or higher than 97% of product price.

Shipping Provider

You can define the shipping service default value.  The default value will be used in case the order shipping service defined in the store doesn't match Miinto allowed providers.

Product Identification Attribute

You can select attribute for product identification on Miinto. By default id attribute is used.

Order details

You can check each order details.

Miinto Labels Transfer

In the Miinto order Comment tab, there is a link to the order labels in PDF. The file is stored at our server, but only users who know the link can access it.

Miinto Return merchandise authorization (RMA)

Miinto Return merchandise authorization (RMA) is currently available for all order sync supported e-commerce platforms. The Miinto order synchronization needs to be activated to process RMA.

The refund synchronization is available only for Shopify users. The other e-commerce platforms will be added later this year.

Return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. 

Koongo supports Miinto RMA functionality (Return merchandise authorization) as part of the Miinto order management. This functionality allows merchants to process  Miinto RMA in Koongo.

Koongo RMA supported features

Miinto RMA and RMA request processing

Scenario 1 - Buyer returns the product, no RMA created in Miinto

Scenario 2 - Buyer creates RMA, merchant accepts RMA

Scenario 3 - Buyer creates RMA, merchant declines RMA

Miinto RMA processing flow - diagram

Miinto RMA processing in Koongo

Pending RMA

An RMA is created in Miinto and imported to Koongo.

You can accept or decline the RMA. You should fill the accept or decline reason description.

Accepted/Declined RMA

The RMA is marked as Accepted/Declined.

Refund (Shopify supported only)

The refund is transferred to the store automatically. This functionality is available only for Shopify platform.